Hospital San Roque Maspalomas, Las Palmas, Spain
Hospital San Roque Maspalomas was founded in 1920 and has 149 beds and a number of specialist units, including cardiology, dentistry, dermatology, ENT, general surgery, neurology, obstetrics and gynaecology, oncology, ophthalmology, orthopaedics, plastic surgery and urology. The hospital provides 24-hour emergency care in 18 emergency units and is equipped with 6 operating theatres, 8 special unit beds and 10 haemodialysis units.
All departments and operating theatres are equipped with the latest technology currently available. The hospital has a team of highly qualified staff in each of the specialities it covers. You can be sure of receiving the best possible care tailored to your needs. San Roque Hospital works with all the major national and foreign insurance companies.
Clinic speciality :
Aesthetic Surgery
Labiaplasty
Otoplasty
Rhinoplasty
Breast lift
Breast implants
Breast reduction
Skin Filling
Liposuction
Plastic surgery consultation
Treatment of varicose veins
Wrinkle treatment
Abdominoplasty
MAP / IVF
Artificial insemination
Services
Interpreting services
PRM accessible rooms
Internet consultation
In-room telephone
Private rooms
Religious facilities
Food precautions
TV in room
City: Las Palmas – Country: Spain – Founded: 1920
Accreditation: ISO 9001:2008 – Language(s) spoken: Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish
Reviews of Hospitals San Roque Maspalomas
Jan Haugland
20:46 17 May 24
After a mountain bike accident, I received the best service experienced ever, anywhere. The personal are smiling and wonderful while doing a fantastic job on the wounds. I am recovering very quickly because of the professional treatment.Already day one I could work. I will be back on my bike very soon, but will be more careful specially in the mountains.
Andrew Coutts
13:46 11 May 24
I was admitted to this hospital after falling on 22nd April 2024 whilst on holiday. I was diagnosed with cracked ribs and an internal bleed. I was discharged after 4 nights in hospital (3 in A and E and ICU) on 26th April. The care I received was excellent. I was very impressed with the cleanliness of the building and the professionalism of the staff. As my Spanish is limited I was very pleased that the hospital has a team of interpreters to assist although some of the staff did speak some English. One of the interpreters, Nancy, was particularly helpful to me and to my wife in navigating the necessary bureaucracy. Thank you.
Kenneth Dowdall
21:42 28 Jun 24
We brought my daughter due to her accidentally ingesting walnuts which she is allergic to. We forgot our E111 card and had to pay a 500 euro deposit. Once I showed them a photo of the card and passport my deposit was refunded. As for treatment I can't thank the staff enough that my daughter was treated quickly (20 minutes) and with kindness. She made a full recovery by the next day and this was down to the quick treatment she received. As a paramedic I had done everything I could in our hotel but she needed more help than I could provide while on holiday. I think we in Ireland could learn a lot for the way they run this hospital. Super friendly and helpful.
Michelle Lock
18:13 06 Jul 23
My father was admitted to ICU last Friday. I can honestly say from past experiences in this hospital this time the care has been outstanding. The care staff and doctors but especially the translators. One lady in picticular Claudi. I want to say a big thank you for the reassurance she gave myself and mother nothing was too much trouble.
Daniel Todd
10:11 04 Jun 23
Whilst on holiday I suffered a collapsed lung and went to the San roque hospital for treatment. I can honestly say they were amazing and really looked after me. The nurses and doctors were brilliant and made sure I was comfortable. The only thing that was a little daunting was being in the intensive care unit and not having access to my phone to make contact with my wife and children. They were very understanding and allowed me to make plenty calls via their phone though.Overall a massive thank you to the team. Great care and they constantly checking drains and changing cannulas
Samantha Baines`
20:57 02 Aug 23
I visited the hospital on Monday 31st as I had fallen getting out of the swimming pool at our resort. The paperwork took longer than the actual consultation, x-rays, diagnosis and putting my wrist in a cast. The lady who helped me with translation was fantastic, all the staff were extremely efficient and the hospital on the whole was very clean. Many thanks for looking after me.
Michael
08:05 05 Oct 24
The charges are not clear. I'm not sure why they can't just post the amounts online. First we were told we had to pay a "deposit" of €500, but it doesn't seem like you can get this back so not sure why the word deposit is used here. When we went to pay it and then asked how the "deposit" works we were then told it was €500 just to see a doctor then if anything else has to happen it will be extra. This didn't feel right, how is a quick doctor assessment €500!! There needs to be clearer information about how this "deposit" works and what is the cost of the difference services otherwise it just feels like you're being scammed.
Nico Rogge
08:30 29 Mar 24
It is difficult for me to write a review for this hospital because so much has happened. All in all, I can say that I was treated so poorly in this hospital that I had to have another operation in Germany. My broken bone was not set, and this was clearly visible on the x-rays from the hospital. Nevertheless, I was told that everything was fine. On closer inspection by a specialist in Germany, it was also determined that the rod that had been inserted into my bone was too thin for my weight and too short for the fracture. Now I have to have another three-hour operation in Germany. On a human level, after an initial positive impression, it became clear that the staff were driven to disregard the well-being of the patient by the price pressure from management. What happened? I was admitted to the hospital with a broken leg. At first, everything seemed very serious and well organized. The interpreters provided by the hospital were very committed and the doctor in the emergency room also made a very competent impression. Since the ADAC could only organize a return transport for many days later, I agreed to have the operation here. I was put in a quiet, clean room. Everything was fine. In the middle of the night, for reasons unknown, I was moved to another room. This is where the horror began. I was in a room with a man who was a bit confused and didn't know where he was. The nurses sedated him in a very aggressive manner. It must be said that he also behaved incorrectly towards the nurses. Over the next few days, this escalated into a real war between the nurses and him. For the last three days, I was in a brightly lit room with a neighbor who was screaming for help. He was ignored by the nurses, however. His manner towards the nurses was also difficult on a personal level in many places. Unfortunately, the argument between the parties led to the nurses ignoring me too. On my last night, I stood in front of the nurses crying because I had a 12-hour journey home the next day with only one healthy leg, but I hadn't slept for three days. I asked to be allowed to sleep in another room. I even said I would sleep in the cleaning room. After three days of neon light and noise and constant noise, I just couldn't take it anymore. These methods are used as torture in other places. My request was rejected. Management banned it. So after four days without sleep, I set off on a 12-hour journey home. During those three days, I asked every day to be allowed to go to another room, and every day this was refused. There are also nurses there who would have liked to help, but their hands are tied. Most of the nurses preferred to watch TikTok videos together instead of looking after the patients. This whole experience broke me. No horror film could be worse
Mrs Shaw
11:56 23 Aug 24
It’s a really poor service and doesn’t appear to have a caring culture.Staff don’t speak English and don’t try.When you call them, staff are rude and dismissive and speak over you. I live nearby and have private medical insurance and I have found other facilities to be much better than San Roque.I see the hospital as basically a public hospital service charging private prices.
Vikki Holding
22:01 26 May 23
If I could give this hospital 0 stars I would.We had a serious medical emergency with my mum whilst we were in Maspalomas and the care she received was shocking.The ambulance crews aren't the fault of the hospital, so I won't include that, but from being dropped off at the hospital until release I was disgusted with her treatment.She was taken to hospital due to a suspected heart attack, and before we'd even walked through the door the guy on reception demanded we pay €500. Nobody would even consider treating my mum until we'd paid this deposit, even though we had full insurance and GHIC. I was waiting for my partner to arrive as he was driving behind the ambulance, when the receptionist came outside and said "So are you going to pay?".We eventually just paid the money so she could be seen as it was essentially life and death.This was promptly refunded as we didn't need to pay due to the GHIC.As for her treatment whilst in the hospital... Well they did some bloods and thankfully ruled out a heart attack, but then diagnosed a chest infection without her having any symptoms whatsoever. She wasn't offered a blanket when she was shivering, water or anything.She had something injected in to her arm without being told what it was, or why, and nobody even asked how she felt. She was then given antibiotics usually used for anthrax poisoning, which made her super sick.The few blood tests they did came back clear, but upon seeing our own GP, she was immediately given more blood tests to check for clots/pulmonary embolism as well as her not even having a chest infection. Nobody even suggested this whilst in San Roque.I could go on for hours, but if you ever need emergency care and get a choice, go to a different hospital!
Patryk Woch
10:33 09 Aug 23
Disaster !I mean receptionist doesn’t speak English even a single world. Workers are rude. The rest was ok.Before do the Magnetic Resonance they askyou to remove all metal things which is completely understandable but piercing form my nose !? … -Fancu** . I did 6 Magnetic Resonance in Germany and they never ask me to remove piercing form my nose … what if I got piercing in my 🍆? Ladies in nipples or 🍑.. are you checking them / are you asking to remove in that small cabine where u can change ? I got metal Join in my hip so I been quite a lot under resonance and never was problem …Standards far far far from German one !!!Here welcome in España.
